Privacy Policy

Anna New York (“Anna New York”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

RP Supply (trading as Anna New York)
Bulgerstein 24
1082 NK Amsterdam
the Netherlands

Email: info@anna-newyork.com

We determine the purposes and means of processing your personal data.

2. Personal Information We Collect

We may collect the following categories of personal information:

Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via payment providers)

  • Account information

  • Customer support communications

Order and Transaction Information

  • Products purchased

  • Order history

  • Returns and refunds

  • Payment confirmations

Technical and Usage Data

  • IP address

  • Browser type and device information

  • Website usage and interaction data

  • Cookies and tracking technologies

3. How We Use Your Information

We process personal data for the following purposes:

Order Processing & Contract Performance

  • Process payments

  • Ship orders

  • Provide customer support

  • Manage returns and refunds

Legal basis: contract performance (Art. 6(1)(b) GDPR)

Website Operation & Security

  • Maintain website functionality

  • Prevent fraud and abuse

  • Improve performance

Legal basis: legitimate interests (Art. 6(1)(f) GDPR)

Marketing & Communications

  • Send promotional emails (if you opt in)

  • Personalize offers and content

Legal basis: consent (Art. 6(1)(a) GDPR)

You may unsubscribe at any time.

Legal Compliance

  • Meet legal obligations

  • Resolve disputes

  • Enforce policies

Legal basis: legal obligation (Art. 6(1)(c) GDPR)

4. Sharing of Personal Information

We may share your information with:

Service Providers

  • Shopify (store hosting)

  • Payment processors

  • Shipping and logistics partners

  • Customer service providers

  • Analytics providers

These parties process data on our behalf.

Legal Requirements

We may disclose data when required by law or to protect our rights.

Business Transfers

Information may be transferred in connection with a merger, sale, or restructuring.

5. Shopify Hosting

Our store is hosted by Shopify Inc., which provides the online e-commerce platform. Shopify processes personal data in accordance with its own privacy policy:

https://www.shopify.com/legal/privacy

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functions

  • Remember preferences

  • Analyze website traffic

  • Improve user experience

You may control cookies through your browser settings. Disabling cookies may affect functionality.

Where required by law, we request consent for non-essential cookies.

7. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment

  • Legal and tax obligations

  • Dispute resolution

  • Fraud prevention

Order data is typically retained for up to 7 years for accounting purposes unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to countries outside your residence, including the United States.

Where required, we rely on:

  • European Commission Standard Contractual Clauses

  • Adequacy decisions

  • Other lawful transfer mechanisms

9. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Data portability

  • Withdraw consent

  • Object to processing

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact: info@anna-newyork.com

We may verify your identity before responding.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact

For questions about this Privacy Policy or your personal data:

Email: info@anna-newyork.com
Contact form: https://anna-newyork.com/pages/contact