Shipping Policy

At Anna New York, we are committed to providing a smooth and transparent delivery experience. Below you will find important information about our order processing, shipping times, and delivery procedures.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship within the United States only.

Orders placed with delivery addresses outside the United States cannot be processed at this time.

2. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed on weekends or holidays are processed on the next business day.
Processing times may be extended during peak periods or high order volume.

You will receive a confirmation email once your order has been shipped.

3. Shipping Time

After processing, orders are shipped to the delivery address provided at checkout.

Estimated delivery time:

5–12 business days

Shipping times are estimates and may vary due to factors outside our control, including:

Seasonal demand or holidays
Carrier delays
Weather conditions
Logistics or transport disruptions
High order volume

4. Total Estimated Delivery Time

Total delivery time includes:

Processing time: 1–3 business days
Shipping time: 5–12 business days

Estimated total delivery time: 6–15 business days from purchase.

Delivery times are estimates and not guaranteed.

5. Shipping Costs

We offer free standard shipping on all orders within the United States.
No minimum purchase is required.

6. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 2–5 business days to appear after dispatch.

7. Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability and logistics.
Tracking information will be provided for each shipment.

8. Delivery Address

Orders are shipped to the address provided at checkout.

Please ensure your address is complete and accurate. Anna New York is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

If a package is returned due to incorrect address details, we may offer redelivery at the customer’s expense or provide store credit.

9. Delivery Confirmation & Lost Packages

A shipment is considered delivered once the carrier confirms delivery to the provided address.

If you experience delivery issues, please contact us and we will assist in initiating an investigation with the shipping carrier. Anna New York is not responsible for packages lost or stolen after confirmed delivery.

10. Delivery Delays

While we aim to meet all delivery estimates, delays may occur due to circumstances beyond our control. Anna New York is not liable for delays caused by shipping carriers or external factors.

11. Contact Us

If you have any questions about your order or delivery, please contact us:

Email: info@anna-newyork.com
Contact form: https://anna-newyork.com/pages/contact

Our team is happy to assist with any questions.