Terms of Service

This website is operated by Anna New York. Throughout the site, the terms “we”, “us”, and “our” refer to Anna New York. By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the website, including browsers, customers, merchants, and content contributors. If you do not agree to these Terms, you may not access or use our website or services.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or country of residence.

You agree not to use our products or services for any unlawful or unauthorized purpose or to violate any applicable laws.

You must not transmit viruses, malware, or any destructive code. Violation of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service, cancel orders, or limit quantities at our sole discretion, including but not limited to cases involving:

  • Suspected fraud or unauthorized transactions

  • Incorrect billing or shipping information

  • Misuse of promotions or policies

  • Product or pricing errors

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website or services without written permission.

3. Accuracy of Information

We are not responsible if information on this website is not accurate, complete, or current. Content is provided for general information only and may be updated or modified without notice.

4. Products and Services

Certain products may be available exclusively online and in limited quantities.

We make every effort to display product colors and images accurately, but we cannot guarantee your device’s display will reflect the exact appearance.

We reserve the right to:

  • Limit sales by person, region, or jurisdiction

  • Limit quantities purchased

  • Discontinue products at any time

  • Change product descriptions or pricing without notice

All products are fulfilled through our international logistics partners. Delivery times and procedures are described in our Shipping & Delivery Policy.

5. Order Acceptance & Contract Formation

The presentation of products on our website does not constitute a legally binding offer.

By placing an order, you submit an offer to purchase. A purchase contract is formed only when your order has been processed and shipped.

We reserve the right to cancel or refuse any order prior to shipment.

6. Pricing and Payment

Prices for products are subject to change without notice.

You agree to provide current, complete, and accurate purchase and account information for all orders. We may cancel orders if inaccurate or suspicious information is provided.

Payments are processed securely through third-party payment providers.

7. Shipping and Delivery

Shipping times and delivery estimates are provided in our Shipping & Delivery Policy.

Delivery dates are estimates only and not guaranteed. Anna New York is not liable for delays caused by carriers, logistics providers, or external factors.

Orders are considered delivered once confirmed by the shipping carrier.

Customers are responsible for providing accurate shipping information. We are not responsible for delivery issues caused by incorrect addresses.

8. Returns and Refunds

Returns, refunds, and cancellations are governed by our Returns & Refunds Policy. By placing an order, you agree to those terms.

9. Third-Party Tools and Links

We may provide access to third-party tools or websites. We are not responsible for their content, accuracy, or practices. Use of third-party services is at your own risk.

10. User Comments and Submissions

If you submit feedback, suggestions, or other content, you grant us the right to use, edit, publish, and distribute such content without restriction or compensation.

You agree not to submit unlawful, offensive, or misleading content.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

12. Errors and Inaccuracies

We reserve the right to correct errors or inaccuracies in product descriptions, pricing, or availability and to cancel orders if necessary.

13. Prohibited Uses

You may not use the website:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe intellectual property rights

  • To transmit harmful code

  • To collect personal data of others

  • To interfere with website security

We may terminate access for violations.

14. Disclaimer of Warranties

Our services and products are provided “as is” and “as available” without warranties of any kind, either express or implied, except where required by law.

We do not guarantee uninterrupted or error-free service.

15. Limitation of Liability

To the fullest extent permitted by law, Anna New York shall not be liable for any indirect, incidental, or consequential damages arising from use of our services or products.

Nothing in these Terms limits statutory consumer rights.

16. Indemnification

You agree to indemnify and hold Anna New York harmless from any claims arising from your breach of these Terms or violation of any law.

17. Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions remain in effect.

18. Termination

These Terms remain effective unless terminated by either party. We may terminate access immediately if you violate these Terms.

19. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands, without prejudice to mandatory consumer protection laws applicable in your place of residence.

20. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of changes.

21. Contact Information

Questions about these Terms should be sent to:
Email: info@anna-newyork.com
Contact form: https://www.anna-newyork.com/pages/contact

Shop Name: Anna New York
Company Name: RP Supply
Company Registration Number: 81617909

Business address:
Bulgerstein 24, 1082NK Amsterdam, the Netherlands

Warehouse address:
Xuda High-end Manufacturing Industrial Park, Xiaweiyuan, Bao’an District, Shenzhen, 518000, Guangdong, China